- HOW DO I GET MY MOSSA GO LOGIN?
A welcome email will be sent with your username and password. The welcome email will be sent to the email address that MOSSA has on file. Be sure to check your spam/junk folder for the email. If you would like to change the email address MOSSA has on file, please fill out the account update form on our website. If you have not received the welcome email, please send an email to email@example.com.
- HOW DO I ACCESS MOSSA GO?
You can access MOSSA GO through a web browser, a smartphone or tablet using the MOSSA GO app, Apple TV, Android TV, Roku, and Amazon Fire TV. *Please Note: MOSSA GO app is not supported by "Vintage" Apple & Android devices. View a list of devices Apple classifies as "Vintage" here.
- HOW DO I GET MY MUSIC?
You will receive a separate email from MOSSA to get an access code to download your music from mossamusic.net. You will be able to upload your music into iTunes or Google Play Music.
- CAN I CREATE A PLAYLIST IN THE APP FOR MY MUSIC?
Yes! There is a How-To video above titled “How to Create a Music Playlist.”
- HOW MUCH SPACE DO I NEED ON MY SMARTPHONE TO USE THE APP?
The mobile app takes up approximately 39 MB of space. When you download the release to the MOSSA GO app on your device, one 60-minute workout (program notes, music, workout video, and education) takes up approximately 3 GB of space.
- WILL I NEED WI-FI AT MY FACILITY OR WILL I HAVE TO USE MY DATA TO PLAY MY MUSIC
At this time, you will be downloading music from mossamusic.net to play on your device via iTunes or Google Play. So, you will not need Wi-Fi. Music will be on the app for each release and you can download music for offline access so you do not need to use WiFi while you are teaching. Check out the How-To video above titled “How to Download Videos For Offline Access.” Please note: The instructions for how to download videos applies to downloading music as well.
- HOW WILL I ACCESS MY PROGRAM NOTES?
The program notes are available on MOSSA GO. You can download them to your computer from the website and print them if you like. You can also save them from the app to your smartphone to print and/or for easy reference.
- IS THE PRICE OF THE RELEASE STAYING THE SAME?
The price per release when ordered through Autoship will remain the same, $36 USD. Starting with JAN21, releases ordered through the MOSSA website outside of Autoship are $45 USD. MOSSA GO delivers instructors their quarterly releases digitally in a more convenient, more environmentally friendly, and more feature-rich platform. While the costs of the physical product have decreased slightly (no more plastic DVD shells, no printed program notes, and no shipping costs), the overall costs of video production, post-production, and music licensing continue to increase each year. Additionally, the video platform, the new MOSSA GO mobile app (Android and iOS), digital music licensing fees, and recurring bandwidth charges are all additional expenses that we are investing in to ensure that instructors receive their resources (music, programming, and education) through a more convenient delivery system at the same great value.
- CAN WE STILL GET PHYSICAL RELEASES?
We do not have plans to create a physical product. In order to keep up with the demands of new technology and the lack of demand and availability of CD players and DVD players, we are investing heavily in MOSSA GO as the sole delivery mechanism for instructor quarterly programming and education.
- CAN YOU MIX AND MATCH OLD RELEASES WITH THE NEW ONES IN THE APP?
MOSSA has provided music codes for the JUL20, OCT20, and JAN21 releases. Since you will be downloading music from mossamusic.net, you will be able to mix and match with previous releases that you also have in your music library. You can mix and match music on the MOSSA GO app with any release from JUL20 and newer.
- DOES THE MOSSA GO APP ALLOW US TO DOWNLOAD MUSIC DIRECTLY TO OUR DEVICE TO PLAY ON ITUNES OR GOOGLE PLAY MUSIC WHEN TEACHING A CLASS?
No. For the JUL20 release, you will be downloading music from mossamusic.net to play on iTunes or Google Play Music.
- I LOST MY MUSIC CODE OR IT’S NOT WORKING, HOW DO I GET ANOTHER ONE?
Send an email to firstname.lastname@example.org to get your code or have another one sent.
- IF I GO OFF AUTOSHIP FOR A PROGRAM WILL I STILL HAVE ACCESS TO RELEASES I PURCHASED?
If you are no longer on Autoship, you will not be able to access the program resources in your MOSSA GO app. When you re-enroll in Autoship and become active for that program again, the releases that were previously available to you will be on MOSSA GO.
- CAN I JUST STREAM THE VIDEO OR MUSIC OR DO I NEED TO DOWNLOAD IT TO MY DEVICE?
MOSSA highly recommends that you download to the app to avoid disruption in playback due to poor Wi-Fi or cellular service.
- CAN I BURN THE WORKOUTS ONTO A CD/DVD?
No, you will not be able to burn a DVD of the workouts.
- HOW MANY DEVICES CAN I HAVE REGISTERED FOR MOSSA GO?
You can have up to 5 devices registered.
- WHAT WEB BROWSER DO YOU RECOMMEND FOR VIEWING MOSSA GO?
Firefox, Chrome, or Safari.
- IF WE HAVE QUESTIONS REGARDING MOSSA GO, WHO SHOULD WE EMAIL?
You can email email@example.com.
- Can you view the Program Notes while also watching the videos on the app?
While you are able to view the program notes in the MOSSA GO app, at this time you are unable to play a video and view the program notes in the app at the same time. MOSSA recommends you play the video on one device and have the program notes open on another device (for example: view the program notes on your computer browser while watching the video in the app on your tablet or phone). If you print your program notes, you can watch the video on any device (browser, tablet, phone) and take notes on your printed copy.
- Can I view program resources in Landscape orientation on MOSSA GO?
The MOSSA GO app was built in Portrait mode. When you log in on your tablet or phone, the view is restricted to the Portrait orientation. When you play a video, however, you can rotate your device and the video will adjust to Landscape orientation automatically. If the orientation of the video does not change automatically, make sure your device is not locked on Portrait mode.
- On the MOSSA GO app, can it be viewed in both Portrait mode and Landscape mode?
The MOSSA GO app was built in Portrait mode. You will login and select your release to view in Portrait mode, but when playing the video, you can turn the device to Landscape and it will automatically fill the screen in Landscape mode. On an Apple product, be sure your device is not locked on Portrait mode.